BGE HOME Receives Honors from Microsoft; Integrated Systems Merit `Pin

BALTIMORE, March 15 /PRNewswire-FirstCall/ -- Constellation Energy announced that its subsidiary, BGE HOME, received Microsoft's Pinnacle Award for Excellence in Customer Service last week at the Convergence 2005 conference. The award recognizes customers, like BGE HOME, who have implemented Microsoft systems that will further improve the level of customer service provided to customers.

In three months, BGE HOME consolidated its general ledger, financing and account payable functions. Shortly thereafter, BGE HOME's sales and installation business lines were migrated onto the Microsoft Great Plains and Microsoft Customer Relationship Management (CRM) platform for inventory, purchasing, sales order processing, customer billing and receivables management. And, within six months, BGE HOME plans to migrate service order scheduling, dispatch, tracking and billing.

"Working with Accenture and Avanade, we chose to integrate Microsoft Great Plains and Customer Relationship Management applications software into our operations," said Bill Munn, president of BGE HOME. "This innovative system gives us real-time access to specific jobs, decreasing customer wait times and increasing customer satisfaction."

"Microsoft helped BGE HOME consolidate numerous financial and operations reporting systems to one platform, improving response times to both internal and external customers," said Beth Perlman, chief information officer for Constellation Energy. "The migration to the Microsoft platform continues our momentum in standardizing systems and eliminating redundant applications across our enterprise."

BGE HOME, headquartered in Columbia, Maryland, is a proven energy services company with a balanced portfolio of energy related products and services to address the 'comfort' needs of the residential and small commercial market segments. BGE HOME Home Comfort provides sales and installation of the finest brand names in heating and air conditioning systems. Full service plumbing and electrical products help round out the total home comfort product suite. BGE HOME Home Service provides repairs on all major brands of appliances, home electronics, heating and air conditioning systems regardless of place of purchase. BGE HOME Home Improvement offers the sale and installation of energy saving products, such as windows and siding. BGE Home Products and Services, Inc. is a member of the Constellation Energy Group . http://www.bgehome.com/. BGE HOME is an affiliate of Baltimore Gas and Electric Company.

Constellation Energy (http://www.constellation.com/), a Fortune 200 company based in Baltimore, is the nation's leading competitive supplier of electricity to large commercial and industrial customers and one of the nation's largest wholesale power sellers. Constellation Energy also manages fuels and energy services on behalf of energy intensive industries and utilities. It owns or co-owns 108 generating units at 35 locations in 11 states, totaling approximately 12,500 megawatts of generating capacity. The company delivers electricity and natural gas through the Baltimore Gas and Electric Company (BGE), its regulated utility in Central Maryland. In 2004, the combined revenues of the integrated energy company totaled $12.5 billion.